Terms and Conditions

ZIMAZON – TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your use of the Zimazon website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. ABOUT US

Zimazon is an online shopping platform that facilitates the purchase and delivery of goods within Zimbabwe.

2. DEFINITIONS

• Customer/User: Anyone using our platform or placing an order.
• Recipient: The person who receives the ordered goods.
• Personal Data: Information that identifies an individual.
• Zimazon Account: A registered profile created on our website.

3. USE OF SERVICES

3.1 You must be 18 years or older to use our services.

3.2 By registering or using Zimazon, you confirm that you:

• Are legally capable of entering into a contract,
• Provide truthful, complete, and accurate information,
• Will use the platform in accordance with Zimbabwean laws.

3.3 We reserve the right to refuse service, suspend accounts, or cancel orders where there is a breach of these Terms or misuse of the platform.

4. ORDERS, PAYMENTS & COLLECTIONS

4.1 Orders can only be placed through a registered account. Keep your login details secure.
4.2 Accepted payment method is Cash on Delivery.
4.3 Refunds and Returns: See our Refunds and Shipping & Returns Policy for full details. In short:

• • • No cash refunds except as required by law.
      • Damaged items reported upon collection may qualify for store credit.

5. DATA PRIVACY

5.1 We process personal data in accordance with the Zimbabwean Data Protection Act [Chapter 11:22].
5.2 By using our services, you consent to the collection, use, and storage of your personal data as outlined in our Cookies and Privacy Policy.

6. LIABILITY LIMITATION

6.1 To the extent permitted by law, Zimazon is not liable for indirect, incidental, or consequential damages.
6.2 Our liability is limited to the total amount you paid for the transaction in dispute.
6.3 We cannot guarantee specific delivery times due to logistics and external factors.

7. CUSTOMER RIGHTS

Your consumer rights under Zimbabwean law — including the Consumer Protection Act [Chapter 14:44] — remain protected. These Terms do not override any statutory rights

8. CHANGES TO TERMS

Zimazon may update these Terms at any time. Notice of major changes will be posted on our website. Continued use of our services constitutes your acceptance of the updated Terms.

9. GOVERNING LAW

These Terms are governed by the laws of Zimbabwe. Any disputes will be resolved through mediation or arbitration in Zimbabwe.

1. TERMS OF USE

These Terms of Use apply to your access and use of the zimazon.co.zw website. By using our website, you agree to these terms.

2. WEBSITE USAGE

The Zimazon website is for personal, non-commercial use only.
You may not:

• Copy, modify, or distribute content without permission,
• Use the website for illegal activities,
• Attempt unauthorized access to systems or data.

We may modify or suspend the website or services without notice.

3. INTELLECTUAL PROPERTY

3.1 All website content — including text, logos, graphics, and software — is owned by Zimazon or its licensors and protected by applicable copyright and intellectual property laws.
3.2 No trademarks or content may be used without written permission.

4. USER CONTENT

4.1 You may submit feedback or reviews. By doing so, you grant Zimazon a non-exclusive, royalty-free right to use, reproduce, or display your content.
4.2 You are responsible for your submissions and must ensure they do not infringe third-party rights or contain unlawful material.

5. THIRD-PARTY LINKS

We may link to external sites for your convenience. Zimazon is not responsible for the content or practices of these third-party websites.

6. DISCLAIMER

The website and content are provided “as is.” We make no warranties regarding accuracy, reliability, or suitability for a particular purpose.

7. LIMITATION OF LIABILITY

To the extent allowed under Zimbabwean law, Zimazon is not liable for any indirect or consequential losses arising from website use.

8. GOVERNING LAW

These Terms of Use are governed by Zimbabwean law. Disputes will be resolved under Zimbabwean jurisdiction.

RETURNS & REFUNDS POLICY

This Returns & Refunds Policy outlines how returns, refunds, and exchanges are handled in compliance with Zimbabwe’s Consumer Protection Act [Chapter 14:44].

1. REFUND POLICY

Zimazon operates a no-cash-refund policy, except where required under Zimbabwean law.

2. RETURNS & EXCHANGES

2.1 Damaged or Defective Goods

If you find your goods are damaged at the point of collection or delivery, notify us immediately or report it to the depot staff. If verified, a store credit will be issued.

2.2 Non-Returnable Items

Returns are not accepted for:

Perishable goods

Items that have been opened, used, or tampered with

Products where hygiene or safety could be compromised

2.3 Uncollected Orders

Orders must be collected within 21 days of notification. Unclaimed goods will be forfeited, with no refund or credit due unless otherwise required by law.

3. DELIVERY ISSUES

If your order is not delivered or is incorrect due to a Zimazon error, contact us at support@zimazon.co.zw within 7 days. We will investigate and, if applicable, issue a remedy in line with consumer law.

4. YOUR RIGHTS

You have the right to:

• Receive goods that are of good quality and fit for purpose
• Return defective products within the legal time frame
• Seek recourse under the Consumer Protection Act [Chapter 14:44]

5. CONTACT US

support@zimazon.co.zw

Thank you for visiting Zimazon!